I design clear and simple conversations between companies and their customers.
However you speak to your customers – through the web, mobile app, printed information or through multiple channels – people like to be spoken to clearly and simply.
For nearly 20 years, I have been designing content, products and services around what people want and how they behave. That means protecting them from unnecessary complexity and allowing them to get what they want, easily. It’s a simple-sounding formula that takes a lot of work and commitment.
And I’ve been successful, leading and working on prize-winning projects for people like:
- British Airways
- Gatwick Airport
- Sun Microsystems
I’m always looking for new challenges and outlets for my experience, so feel free to get in touch if you have something in mind.