Are your customers baffled?

I can help you un-baffle them!

For more than 20 years, I’ve been researching how people use content, products, and services.

Then I apply user-centred design principles and techniques to make everything clear and simple.

From designing a digital service from the ground up, to optimising content and interactions on existing apps and web sites, I help you transform the conversations you have with your customers.

And I make the conversation feel like it’s about them and their needs, not the internal complexities of your business.

That means a better user experience for your customers, and better conversion rates for your business.

I’ve applied my simplification expertise in senior UX research, architect and design roles, and my work has been nominated for several awards.

It’s also generated large uplifts in engagement, revenue, and customer satisfaction, for people like:

  • Barclays
  • Screwfix
  • British Airways
  • IBM
  • Gatwick Airport
  • Sun Microsystems
  • Logicalis
  • Nationwide

I’m always looking for new challenges and outlets for my experience.

So please do get in touch…