Easter Opening Times

If you want to know how Easter is going to affect opening times at your local Screwfix this year, the answer is this: "We're closed on Easter Sunday. For the rest of Easter, we're open as usual." Sounds simple. But you wouldn't have thought so from the page on the Screwfix website that gives its

Listening

“If you make listening and observation your occupation you will gain much more than you can by talk”. (Robert Baden-Powell) If there is one skill a UX designer must have, it is the ability to listen. And to hear not just what is said, but what is unsaid. To ask the right questions, probe for