Embrace uncertainty

People who are not formally trained in design disciplines are getting greater exposure to the design field, and that’s good.  But sometimes those people, let’s call them ‘non-designers’ to keep things simple, lack something which designers develop early on in their training and careers: the ability to embrace uncertainty.  For designers, the idea that something might


“If you make listening and observation your occupation you will gain much more than you can by talk”. (Robert Baden-Powell) If there is one skill a UX designer must have, it is the ability to listen. And to hear not just what is said, but what is unsaid. To ask the right questions, probe for